Kriener Agency
SMS Terms of Service
Effective Date: September 15, 2026
By opting in to receive text messages from Kriener Agency, you agree to these SMS Terms of Service.
Program Name and Description
Kriener Agency SMS Program provides text messages related to your insurance inquiries, quotes, policies, account or service requests, and other communications you have requested from Kriener Agency.
Messages may include quote follow-ups, customer service communications, policy-related information, reminders, and other information related to your interactions with Kriener Agency.
Kriener Agency is a licensed insurance agency serving customers in Minnesota and Wisconsin. Insurance coverage, terms, availability, and eligibility vary by carrier, state, and applicant and are subject to underwriting approval.
Opt-Out Instructions
You can cancel SMS messages at any time by replying STOP to the number from which you receive messages.
After you send STOP, we will send you a confirmation message and you will no longer receive SMS messages from Kriener Agency, except for messages necessary to confirm or administer your opt-out or as otherwise permitted by applicable law.
Rejoining the SMS Program
If you opt out and later wish to receive text messages from Kriener Agency again, you may re-enroll by submitting a new request through an available Kriener Agency website form or by otherwise providing consent through an available Kriener Agency opt-in method.
After re-enrollment, SMS messages will resume in accordance with your new consent.
Help Instructions
For help with the Kriener Agency SMS program, reply HELP to the number from which you received the message.
You may also contact Kriener Agency directly:
Kriener Agency
- 670 Commerce Drive, Ste 210, Woodbury, MN 55125
- (651) 294-6484
- info@krieneragency.com
Kriener Agency’s current website provides the same contact information for customer questions and service requests.
Message and Data Rates
Message and data rates may apply. Message frequency may vary depending on your interactions with Kriener Agency and the communications you have requested.
For questions about your mobile phone plan, text messaging plan, or data rates, please contact your wireless carrier.
Carrier Liability
Wireless carriers are not liable for delayed or undelivered messages.
Message delivery may be affected by your wireless carrier, mobile device, network availability, or other circumstances outside Kriener Agency’s control.
Consent
By providing your phone number and opting in to receive text messages from Kriener Agency, you consent to receive SMS communications from Kriener Agency at the mobile number you provided.
Consent to receive text messages is not a condition of purchasing insurance or any other product or service.
You may withdraw your consent at any time by replying STOP.
Where applicable, messages may be sent using automated technology. Kriener Agency’s Privacy Policy states that, when a user consents through a form, the agency may contact the user by phone, text, or email, including with automated technology.
Privacy
Your privacy is important to us. For information about how Kriener Agency collects, uses, and shares personal information, please review our Privacy Policy.
The Privacy Policy explains that information submitted through website forms may be used to respond to requests, prepare and service quotes and policies, comply with insurance and carrier requirements, and maintain records.
SMS Program Terms & Assistance
You can cancel the SMS service at any time. Just text “STOP” to the 651-615-2980. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
- If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 651-615-2980
- Carriers are not liable for delayed or undelivered messages.
- As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive follow-up and account reminder. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
- If you have any questions regarding privacy, please read our privacy policy: https://krieneragency.com/privacy
Insurance and Website Disclaimer
SMS communications from Kriener Agency are for informational and customer-service purposes and do not modify, amend, bind, extend, or cancel an insurance policy unless expressly confirmed through the appropriate process by Kriener Agency and the applicable insurance carrier.
Submitting a quote or service request through the website does not bind, alter, or cancel insurance coverage. Only the issued insurance policy determines the coverage provided.
For urgent policy changes, claims, or other time-sensitive matters, contact Kriener Agency directly at (651) 294-6484. Website requests and messages are not effective until confirmed by a licensed agent.
Compliance With Industry Standards
Kriener Agency intends to operate its SMS communications in accordance with applicable federal and state laws, regulations, wireless carrier requirements, and generally applicable industry standards governing commercial text messaging and consumer consent.
Legal Compliance
These SMS Terms of Service are intended to supplement Kriener Agency’s existing Terms of Use and Privacy Policy.
If any provision of these SMS Terms conflicts with applicable law or regulation, the applicable law or regulation will control to the extent required.
Kriener Agency’s existing website Terms of Use state that the Terms are governed by the laws of the State of Minnesota and that Kriener Agency is licensed in Minnesota and Wisconsin.
Changes to These Terms
Kriener Agency may update these SMS Terms of Service from time to time. Any updated version will be posted on this page with a revised effective date.