Privacy Policy

Kriener Agency

Last Updated: September 15, 2026

Kriener Agency (“Kriener Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website and in connection with our insurance services.

This Privacy Policy explains what information we collect, how we use it, and the circumstances under which information may be disclosed.

Information We Collect

We may collect information that you voluntarily provide when you use our website, request an insurance quote, contact us, or otherwise communicate with us.

This information may include:

First and last name
Email address
Telephone or mobile phone number
Insurance coverage interests
Information included in messages or requests you submit
Communication preferences and consent
Information relating to your insurance inquiry or request

We may also automatically receive certain technical information when you visit our website, such as IP address, browser type, device information, pages viewed, referring pages, and general website usage information.

Please do not submit sensitive information such as full Social Security numbers, driver’s license numbers or images, financial account numbers, passwords, or other highly sensitive information through website forms or ordinary email unless specifically requested through an appropriate secure method.

How We Use Your Information

We may use information we collect to:

Respond to your questions and requests;
Provide insurance quotes and information;
Evaluate and service insurance requests;
Communicate with you regarding products, services, quotes, policies, and requests;
Maintain business and insurance records;
Comply with applicable laws, regulations, legal processes, and insurance requirements;
Protect the security and integrity of our website and systems; and
Operate, maintain, and improve our website and services.

Information Sharing

We do not sell your personal information or lead information.

We may disclose personal information when reasonably necessary to provide the services you request, operate our business, comply with legal obligations, or perform functions on our behalf.

For example, information may be provided to insurance carriers, wholesalers, underwriting or claims vendors, technology providers, hosting providers, communication providers, and other service providers when necessary to quote, place, administer, or service insurance coverage or operate our business.

Information sharing to subcontractors in support services, such as customer service, is permitted.

Mobile Information and Text Messaging Privacy

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

We do not sell or transfer mobile information or text messaging opt-in information for marketing or promotional purposes.

How We Use Text Messaging Information

If you choose to provide consent to receive text messages from Kriener Agency, we may use your mobile number and messaging consent to communicate with you regarding your requests, insurance inquiries, quotes, policies, services, or other communications for which you have provided consent.

Your text messaging opt-in data and consent will not be shared with third parties, except with aggregators and providers of the Text Message services as necessary to deliver text messages.

You may opt out of text messages at any time by replying STOP. You may also contact us directly to request assistance with text-message communications.

Message and data rates may apply.

Service Providers

We may use third-party service providers to help us operate our website, communicate with you, process requests, maintain technology systems, provide customer service, and perform other business functions.

These service providers may have access to information only as reasonably necessary to perform services on our behalf and are expected to protect that information appropriately.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Insurance Carriers and Service Providers

When you request an insurance quote or insurance services, we may need to provide relevant information to insurance carriers, wholesalers, underwriting organizations, claims-related providers, or other organizations involved in evaluating, placing, or servicing insurance coverage.

Information provided for these purposes is used to facilitate your insurance request or the services you have requested.

We do not sell your information or lead information to organizations for their independent marketing purposes.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

Legal and Regulatory Disclosures

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, legal process, subpoena, or governmental request;
Protect our rights, property, or safety;
Protect the rights, property, or safety of our customers or others;
Investigate suspected fraud, security issues, or unlawful activity; or
Meet applicable insurance, regulatory, accounting, or recordkeeping obligations.

Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, log files, and similar technologies to operate the website, understand website usage, maintain security, and improve website performance.

These technologies may collect information such as browser type, device information, IP address, pages visited, referring website, and approximate usage information.

You may be able to control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

For your protection, please do not submit highly sensitive information through ordinary website forms or unencrypted email.

10.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and insurance records, resolve disputes, enforce agreements, and satisfy applicable legal, regulatory, and recordkeeping requirements.

11.

Your Privacy Choices

Depending on applicable law, you may have rights regarding certain personal information we maintain about you.

You may contact us to request information concerning your personal information, request correction of inaccurate information, or ask questions regarding our privacy practices.

Certain information may need to be retained because of legal, regulatory, insurance, or recordkeeping requirements.

You may also opt out of marketing communications where applicable and may opt out of text messages by replying STOP to a text message.

12.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us through the website, please contact us so that we can take appropriate steps.

13.

Third-Party Websites

Our website may contain links to websites or services operated by third parties, including insurance carriers and other organizations.

We are not responsible for the privacy practices, content, security, or policies of websites that we do not operate. We encourage you to review the privacy policy of any third-party website you visit.

14.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, or legal and regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy. The updated policy will be posted on this page.

15.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: