CLAIMS & SERVICE
Something Happened.
Here’s What to Do.
If there is an emergency, call 911 first. For a claim, contact your carrier’s claims line as soon as you can, then let Kriener Agency know. We’ll stay involved, help you understand the next steps, and support you through the process.
HOW CLAIMS WORK
Four Steps From Incident to Resolution
01
Make Sure Everyone Is Safe
If anyone is injured, get medical help first. When it is safe to do so, take reasonable steps to prevent further damage, such as shutting off water, covering a damaged roof, or securing the property.
02
Document What Happened
Take photos and video, save receipts, and make a written list of damaged items. Clear documentation can help the carrier evaluate the claim and understand the extent of the loss.
03
Report the Claim to Your Carrier
Contact your carrier’s 24/7 claims line to start the claims process. You can usually find the claims number on your declarations page or insurance ID card.
04
Keep Kriener Agency Involved
Let us know once the claim has been reported. We’ll follow up with the carrier, help you understand the process, and explain the adjuster’s decisions as the claim moves forward.
SERVICE PROMISE
Real People.
Real Follow-Through.
Whether you need to add or remove a vehicle or driver, change limits or deductibles, request an ID card or certificate of insurance, or ask a billing question, Kriener Agency is here to help. For urgent or time-sensitive changes, please call us directly.
Phone
(651) 294-6484
info@krieneragency.com
Office hours
Mon–Thu 8:30–5, Fri 8:30–4:30
Coverage Changes Shouldn’t Feel Complicated
Need to update a vehicle, driver, deductible, mortgagee, certificate, or billing detail? Tell Kriener Agency what needs attention, and we’ll help guide the request through the right process.
Tell Us What Needs to Change
Let us know what you need updated, whether it is adding a driver, changing coverage limits, requesting an insurance card, or handling another policy service request.
We Review the Request
We’ll gather the necessary details, work with the appropriate carrier when needed, and let you know if anything else is required before the change can be processed.
We Confirm the Change
Your request is not effective until it has been confirmed. Once completed, we’ll help make sure you understand the updated policy details and any next steps.
(651) 294-6484.